John Cason currently serves as the Manager of Technical Solutions within Visa’s Commercial Solutions division, where he leverages his extensive expertise in customer support and technical troubleshooting to enhance the scalability of SaaS support systems. In this pivotal role, John leads the Data Technical Solutions...
John Cason currently serves as the Manager of Technical Solutions within Visa’s Commercial Solutions division, where he leverages his extensive expertise in customer support and technical troubleshooting to enhance the scalability of SaaS support systems. In this pivotal role, John leads the Data Technical Solutions team, focusing on optimizing processes and implementing service-level agreements (SLAs) that ensure exceptional customer experiences for Visa’s commercial clients. His leadership is instrumental in driving positive change and fostering a culture of continuous improvement within the organization.
Prior to joining Visa, John played a critical role at SalesLoft, where he was the first Support Manager and successfully contributed to the company’s remarkable growth from $2 million to $90 million in annual recurring revenue (ARR). This experience honed his skills in organizational leadership and customer support, equipping him with the tools necessary to navigate the complexities of rapidly scaling start-ups. At Revenue.io, he further refined his abilities in managing customer experience initiatives, ensuring that the support team could effectively address the evolving needs of clients in a fast-paced environment.
John’s commitment to process improvement and his adeptness in leading teams have made him a key player in Visa’s mission to deliver innovative solutions to commercial clients. His public speaking skills and passion for leadership enable him to inspire his team and stakeholders alike, fostering an environment where collaboration and excellence thrive. As he continues to drive technical solutions at Visa, John remains dedicated to enhancing customer satisfaction and operational efficiency in the ever-evolving landscape of commercial solutions.
