As the Director of Customer Revenue Strategy & Operations at Rippling, Joel R. Leal plays a pivotal role in shaping the company's approach to customer engagement and revenue generation. With over 15 years of experience in both public and private sectors, Joel leverages his extensive...
As the Director of Customer Revenue Strategy & Operations at Rippling, Joel R. Leal plays a pivotal role in shaping the company's approach to customer engagement and revenue generation. With over 15 years of experience in both public and private sectors, Joel leverages his extensive background in sales, strategy, and finance to oversee the Global Customer Strategy, Planning, Analysis, and Operations for a diverse portfolio of over 15,000 customers. His expertise lies in developing and executing data-driven strategies that not only enhance operational efficiency but also drive sustainable growth.
At Rippling, Joel partners closely with leadership to manage the strategic direction of key functions, including Account Management, Technical Account Management, and Implementation. His leadership is characterized by a strong focus on aligning customer needs with business objectives, ensuring that the customer experience is seamless and value-driven. By utilizing advanced financial modeling and strategic planning techniques, Joel has successfully implemented initiatives that optimize revenue streams and enhance customer satisfaction.
One of Joel's notable achievements includes leading the bottoms-up build of a new global sales strategy and operations team at Amazon, where he managed a team of 11 high-performing individuals. This experience has equipped him with a unique perspective on scaling operations and fostering teamwork in fast-paced environments. His proficiency in communication and public speaking further empowers him to present complex strategies clearly and effectively to stakeholders at all levels. As he continues to drive Rippling's mission of providing a unified platform for HR, IT, and Finance, Joel remains committed to leveraging data insights to influence leadership decisions and propel the company toward its growth objectives.
