Joel Francisco is a seasoned Service Delivery Manager at Atomic Technology Solutions, where he leverages over 20 years of extensive experience in IT infrastructure, system administration, and programming to drive excellence in service delivery. As a Microsoft 365 Certified: Enterprise Administrator Expert and Teams Administrator...
Joel Francisco is a seasoned Service Delivery Manager at Atomic Technology Solutions, where he leverages over 20 years of extensive experience in IT infrastructure, system administration, and programming to drive excellence in service delivery. As a Microsoft 365 Certified: Enterprise Administrator Expert and Teams Administrator Associate, Joel plays a pivotal role in supporting both internal company operations and external client needs. His expertise in system infrastructure design and administration enables him to implement robust solutions that enhance operational efficiency and security.
One of Joel's key projects involved the design and implementation of an automated Windows security patching system for 1,500 nodes, significantly reducing vulnerabilities and improving compliance across the organization. He also oversees the maintenance, configuration, and health monitoring of 250 servers, ensuring optimal performance and reliability. His proficiency in tools such as ConnectWise Automate allows him to design and manage remote monitoring solutions that proactively address potential issues before they impact service delivery.
In addition to his technical skills, Joel is adept at aligning IT business processes with organizational goals, ensuring that technology serves as a catalyst for growth and innovation. His diverse skill set encompasses network administration, Microsoft Exchange, MySQL, and Red Hat Linux, making him a versatile asset in the fast-evolving tech landscape. Joel's commitment to excellence and continuous improvement positions him as a leader in service delivery, driving Atomic Technology Solutions toward a future of enhanced operational capabilities and client satisfaction.
