As the Client Director at ServiceNow, Joel Fitzgerald leverages over two decades of experience in designing interactions and optimizing business processes to drive transformative change for organizations. His expertise lies at the intersection of people, processes, and technologies, where he has consistently demonstrated his ability...
As the Client Director at ServiceNow, Joel Fitzgerald leverages over two decades of experience in designing interactions and optimizing business processes to drive transformative change for organizations. His expertise lies at the intersection of people, processes, and technologies, where he has consistently demonstrated his ability to enhance workplace efficiency through business process automation tools. Joel's strategic vision is complemented by his hands-on approach to client relations, ensuring that solutions are not only innovative but also aligned with the specific needs of each organization.
In his current role, Joel has spearheaded several key projects that have significantly impacted client operations. His recognition as the 2021 North Central Strategics Impact Player of the Year and the 2022 North Central Strategics Top Performer, achieving an impressive 140% of his targets, underscores his commitment to excellence and results-driven mindset. Joel’s skills in business process improvement and IT strategy enable him to identify inefficiencies and implement tailored solutions that enhance productivity and foster a culture of continuous improvement.
Moreover, Joel's proficiency in enterprise solution selling and sales management positions him as a trusted advisor to clients navigating the complexities of digital transformation. His ability to build strong customer relations and effectively manage pre-sales activities ensures that ServiceNow's offerings are not only understood but embraced by stakeholders at all levels. As he continues to drive impactful initiatives, Joel remains dedicated to aligning passion with purpose, helping organizations thrive in an ever-evolving business landscape.
