Joe Hsu serves as the Vice President of Customer at Brillion, where he leverages over 13 years of experience in general management to drive transformative growth in the B2B SaaS sector. His role centers around the development and execution of an end-to-end Customer Engagement Platform...
Joe Hsu serves as the Vice President of Customer at Brillion, where he leverages over 13 years of experience in general management to drive transformative growth in the B2B SaaS sector. His role centers around the development and execution of an end-to-end Customer Engagement Platform tailored for utilities, aimed at enhancing customer interaction, education, and fulfillment of Demand-Side Management (DSM) and clean energy initiatives. Joe’s expertise in go-to-market strategies, customer experience, and operational excellence positions him as a key player in scaling sub-scale products to achieve over $30 million in Annual Recurring Revenue (ARR).
At Brillion, Joe leads a cross-functional team that encompasses Implementation, Support, Professional Services, and Customer Success, ensuring a seamless customer journey from initial engagement through ongoing support. His pragmatic approach to agile operations enables him to foster collaboration across departments, driving significant improvements in customer satisfaction and retention. With a keen focus on growth and EBITDA generation, Joe employs his consulting acumen and technical savvy to identify opportunities for innovation and efficiency within the organization.
Joe’s skills in enterprise software, solution selling, and competitive analysis are instrumental in shaping Brillion’s strategic direction. As a dedicated people coach, he emphasizes the importance of nurturing talent and empowering his team to excel in a fast-paced environment. His commitment to operational excellence and customer-centric solutions not only enhances Brillion’s market position but also contributes to the broader mission of advancing clean energy initiatives in the utility sector.
