Joe Culmore is a seasoned Senior Director of Technology at Broadridge, where he leverages over 25 years of extensive experience in the financial services sector to enhance service management practices. His deep expertise in ITIL frameworks underpins his leadership of the Enterprise Incident Management service,...
Joe Culmore is a seasoned Senior Director of Technology at Broadridge, where he leverages over 25 years of extensive experience in the financial services sector to enhance service management practices. His deep expertise in ITIL frameworks underpins his leadership of the Enterprise Incident Management service, which operates on a global scale to ensure seamless “follow-the-sun” coverage across all time zones. This critical role involves not only the management of incidents but also the strategic oversight of Problem Management and Change Management processes, where Joe drives transformative initiatives aimed at continuous improvement.
At Broadridge, Joe is instrumental in shaping the Incident Management Strategy, focusing on the integration of people, processes, and technology. His analytical approach allows him to identify recurring themes and patterns within incident data, enabling targeted interventions that enhance service delivery and operational efficiency. By fostering a culture of proactive problem resolution and continuous service improvement, Joe ensures that the organization not only meets but exceeds its Service Level Agreements (SLAs).
Joe's leadership extends to managing a dedicated team that prioritizes customer relations and technical support, ensuring that the Service Desk operates at peak performance. His commitment to process improvement is evident in his ability to implement best practices that streamline operations and enhance user experience. As a thought leader in the industry, Joe is dedicated to driving innovation within the technology landscape, making him a pivotal figure in Broadridge's mission to deliver exceptional service in a rapidly evolving financial environment.
