Jody Suftko currently serves as the Senior Vice President and Operations & Technology Business Office Head at Citi Mortgage, where she leads the Document Services division with a strategic vision that prioritizes operational excellence. With a robust background in managing complex operations, Jody oversees the...
Jody Suftko currently serves as the Senior Vice President and Operations & Technology Business Office Head at Citi Mortgage, where she leads the Document Services division with a strategic vision that prioritizes operational excellence. With a robust background in managing complex operations, Jody oversees the meticulous handling of nearly two million collateral files, ensuring compliance and efficiency in all processes. Her leadership extends to managing a diverse team of over 20 professionals across multiple locations, including Okinawa, Dalian, and Tokyo, fostering a culture of collaboration and innovation that has been pivotal in achieving transformational goals.
One of Jody's key projects involved driving the contract activities related to two significant divestitures—Citi Cards and the retail bank—where her strategic planning and integration skills were crucial in navigating the complexities of these transitions. Additionally, she has made substantial strides in risk management by establishing a centralized function to oversee supplier risk across 900 third-party and 50 affiliate supplier relationships. This initiative not only mitigated supplier risk but also enhanced vendor management practices, ensuring that Citi maintains strong and reliable partnerships.
Jody's expertise in program management and cross-functional team leadership has enabled her to implement strategic initiatives that align with Citi's broader objectives. Her commitment to communication and team collaboration has empowered her team to consistently meet and exceed operational targets, positioning the Document Services division as a leader in the mortgage sector. Through her visionary approach, Jody continues to drive innovation and operational excellence within Citi, making a lasting impact on the organization and its stakeholders.
