Joanne Stevko currently serves as a Product Owner at American Airlines, where she plays a pivotal role in enhancing the customer experience through innovative product development. With her extensive background in airport management and airline operations, Joanne leverages her analytical abilities to identify inefficiencies and...
Joanne Stevko currently serves as a Product Owner at American Airlines, where she plays a pivotal role in enhancing the customer experience through innovative product development. With her extensive background in airport management and airline operations, Joanne leverages her analytical abilities to identify inefficiencies and streamline workflows, ensuring that both operational and customer-facing processes are optimized for maximum productivity. Her expertise in utilizing data-driven insights allows her to craft a compelling vision for customer experience products, aligning them with the strategic goals of the organization.
In her current role, Joanne is responsible for gathering input from various stakeholders, analyzing data trends, and defining measurable objectives and key results (OKRs) that guide project prioritization. This methodical approach not only enhances project management efficiency but also fosters strong partnerships with IT teams, ensuring that innovative solutions are delivered on time and within budget. Joanne's ability to communicate effectively, both verbally and in writing, enables her to articulate complex ideas clearly, facilitating collaboration across departments.
Key projects under her leadership have included the implementation of advanced customer service management tools and the integration of Sabre systems to improve airport operations. Her strong interpersonal skills and deadline-oriented mindset have been instrumental in driving these initiatives forward, ultimately enhancing the overall customer journey. As a dedicated professional in the airline industry, Joanne Stevko continues to make significant contributions to American Airlines, positioning the company at the forefront of customer experience innovation.
