Joanne Chadwick is a seasoned technology leader currently serving as the Chief Information Officer for Digital Transformation at Santander US. With a robust background in the financial services sector, Joanne is at the forefront of redefining how the bank engages with its customers through innovative...
Joanne Chadwick is a seasoned technology leader currently serving as the Chief Information Officer for Digital Transformation at Santander US. With a robust background in the financial services sector, Joanne is at the forefront of redefining how the bank engages with its customers through innovative digital solutions. Her role is pivotal in steering the organization towards a customer-centric approach, leveraging Agile methodologies to foster a culture of continuous improvement and responsiveness to market demands.
Under her leadership, key projects have included the modernization of the bank’s digital technology stack, which encompasses the development and integration of APIs to enhance service delivery across web and mobile platforms. Joanne's strategic vision is not only about implementing cutting-edge technology but also about ensuring that these advancements translate into exceptional customer experiences. By championing Agile ways of working, she has successfully transformed traditional processes, enabling cross-functional teams to collaborate more effectively and deliver projects with increased speed and efficiency.
Joanne’s expertise extends to change management and business process improvement, where she applies her PMP and PRINCE2 certifications to drive successful project outcomes. Her disciplined and organized approach, combined with strong relationship management skills, allows her to effectively oversee development and production teams across remote locations. As a result, she is adept at navigating the complexities of digital transformation in banking, ensuring that Santander US remains competitive in an ever-evolving landscape. With a passion for delivering value through technology, Joanne continues to lead the charge in creating a more agile, responsive, and customer-focused organization.
