Joanna Pomykala is a seasoned technology executive and entrepreneur, currently serving as the Vice President of Member & Customer Success at LinkedIn. In this pivotal role, she spearheads the newly-formed Member and Customer Success (MCS) organization, which unites over 2,000 professionals across various critical functions,...
Joanna Pomykala is a seasoned technology executive and entrepreneur, currently serving as the Vice President of Member & Customer Success at LinkedIn. In this pivotal role, she spearheads the newly-formed Member and Customer Success (MCS) organization, which unites over 2,000 professionals across various critical functions, including Global Customer Operations, Customer Success, Insights, and Customer Experience. Joanna’s leadership is instrumental in fostering a culture of excellence, where data-driven insights and innovative technologies converge to enhance customer engagement and drive sustainable business growth.
Under her guidance, the MCS team is focused on delivering exceptional value at scale, ensuring that LinkedIn’s members and customers receive unparalleled support and resources tailored to their unique needs. Joanna’s extensive background in product management, operations, and marketing equips her with a holistic understanding of how to align cross-functional teams towards common goals. Her expertise in strategic partnerships and enterprise software further empowers her to cultivate relationships that enhance LinkedIn’s service offerings and customer satisfaction.
Joanna is passionate about investing in top talent and leading high-impact teams, believing that the right people and culture are the backbone of any successful organization. By leveraging her skills in marketing strategy and mobile applications, she is committed to driving innovation and creating seamless experiences for LinkedIn’s diverse user base. As she continues to navigate the complexities of the technology landscape, Joanna remains dedicated to enhancing the overall customer journey, ensuring that LinkedIn remains at the forefront of member and customer success in the industry.
