Joan Calkins serves as the Executive Director of Housekeeping at Vail Resorts, specifically overseeing the expansive housekeeping operations for Keystone managed properties—one of the largest in the Vail Resorts portfolio. In her role, Joan has not only filled a newly created position but has also...
Joan Calkins serves as the Executive Director of Housekeeping at Vail Resorts, specifically overseeing the expansive housekeeping operations for Keystone managed properties—one of the largest in the Vail Resorts portfolio. In her role, Joan has not only filled a newly created position but has also taken the initiative to shape it into a highly efficient and successful seasonal team of nine dedicated employees. Her leadership is characterized by a deep commitment to customer satisfaction, ensuring that every guest's needs are met with exceptional quality standards.
Joan’s expertise in employee relations and recruitment has been pivotal in building a cohesive team that thrives in the fast-paced environment of the resort industry. Her skills in hiring and conducting interviews have allowed her to assemble a group that shares her passion for excellence in customer service. By focusing on training and development, she fosters a culture of continuous improvement, which directly translates to enhanced guest experiences.
In addition to her operational responsibilities, Joan is adept at managing budgets and optimizing resources, ensuring that the housekeeping department operates efficiently while maintaining high standards. Her CPR certification underscores her commitment to safety and preparedness, further enhancing the guest experience at Keystone. Joan Calkins exemplifies the spirit of Vail Resorts through her dedication to her team and her unwavering focus on delivering outstanding service, making her an invaluable asset to the organization.
