Jim Lemanowicz currently serves as the Service Operation Center Lead and ITSM Continual Service Improvement Process Owner at Weill Cornell Medicine, where he plays a pivotal role in enhancing IT service delivery and operational efficiency. With a focus on ITIL best practices, Jim is responsible...
Jim Lemanowicz currently serves as the Service Operation Center Lead and ITSM Continual Service Improvement Process Owner at Weill Cornell Medicine, where he plays a pivotal role in enhancing IT service delivery and operational efficiency. With a focus on ITIL best practices, Jim is responsible for managing and onboarding Level 1 IT Operations, ensuring that his team is well-equipped to handle the dynamic demands of healthcare technology. His leadership extends to seven direct reports, where he fosters a culture of operational excellence and continuous improvement.
One of Jim's key initiatives is the design and implementation of a robust Continual Service Improvement (CSI) process, which aims to elevate service quality and align IT services with the evolving needs of the organization. By leveraging his expertise in Service-Level Agreements (SLA) and escalation resolution, Jim ensures that service delivery meets and exceeds expectations, ultimately enhancing the patient and staff experience at Weill Cornell.
In addition to his operational responsibilities, Jim is an advocate for productivity and efficiency, employing the Getting Things Done (GTD) methodology to streamline workflows and enhance team performance. His problem-solving skills and coaching abilities empower his team to tackle challenges effectively, fostering an environment of collaboration and innovation. Through regular LinkedIn articles since August 2022, Jim shares insights and best practices from his experience, contributing to the broader IT community and promoting the importance of continual service improvement in the healthcare sector.
