Jim Helton currently serves as the Director of Partner and Deployment Services at Acrisure, where he leverages over 24 years of diverse technical experience and 12 years of leadership to drive impactful initiatives within the IT Service Management (ITSM) team. In this pivotal role, Jim...
Jim Helton currently serves as the Director of Partner and Deployment Services at Acrisure, where he leverages over 24 years of diverse technical experience and 12 years of leadership to drive impactful initiatives within the IT Service Management (ITSM) team. In this pivotal role, Jim is dedicated to enhancing service delivery and support for Acrisure's partners, ensuring that the organization maintains its reputation for excellence in the insurance technology sector. His hands-on leadership style fosters collaboration among team members and encourages a culture of continuous improvement.
One of Jim's key projects involves the strategic oversight of the Regional IT services, where he has successfully implemented process improvements that streamline operations and enhance the overall partner experience. His expertise in systems architecture and enterprise software has been instrumental in optimizing high availability solutions, ensuring that Acrisure's IT infrastructure remains robust and reliable. Additionally, Jim excels in project management, utilizing tools like Visio and SharePoint to facilitate effective communication and project tracking.
As an excellent communicator and presenter, Jim is passionate about educating his team and partners alike, sharing knowledge that empowers others to excel. His commitment to problem-solving and learning drives him to stay at the forefront of industry trends, enabling Acrisure to adapt and thrive in a rapidly evolving landscape. With a strong focus on business intelligence and SaaS solutions, Jim continues to position Acrisure as a leader in delivering innovative technology solutions that meet the dynamic needs of its partners.
