As the Vice President of Global Application & Database Operations at AOL, Jim Abramson plays a pivotal role in ensuring the seamless functionality and reliability of the company’s consumer-facing applications, including AOL.com, Mail, Search, AIM, and MapQuest. With over 70 application and database engineers under...
As the Vice President of Global Application & Database Operations at AOL, Jim Abramson plays a pivotal role in ensuring the seamless functionality and reliability of the company’s consumer-facing applications, including AOL.com, Mail, Search, AIM, and MapQuest. With over 70 application and database engineers under his leadership, Jim is at the forefront of driving operational excellence and innovation within the organization. His extensive experience in software development and operations allows him to effectively manage large, cross-functional teams in a fast-paced, deadline-driven environment.
Jim's expertise in Agile methodologies and program management is instrumental in delivering projects on time and within budget, while fostering a culture of collaboration and continuous improvement. He is adept at leveraging advanced technology management practices to enhance the health and uptime of critical applications, ensuring that AOL's services remain reliable and user-friendly for millions of customers. Additionally, Jim oversees the tools and technology that support AOL's members and call centers, including telecom systems, customer relationship management (CRM) platforms, billing solutions, and identity management systems.
His strategic vision and results-oriented approach enable him to identify opportunities for scalability and efficiency, while his strong vendor management skills ensure that partnerships align with AOL's operational goals. By focusing on web analytics and requirements analysis, Jim is committed to enhancing the user experience and driving business growth. His exceptional leadership and team-building skills not only empower his team but also contribute to the overall success of AOL in a competitive digital landscape.
