Jillian Hay is an accomplished Customer Success Manager at Glassdoor, where she leverages her extensive experience in the SaaS industry to drive exceptional outcomes for enterprise-level clients. With a Bachelor of Science in Business focused on Marketing from Eastern Illinois University, Jillian combines her academic...
Jillian Hay is an accomplished Customer Success Manager at Glassdoor, where she leverages her extensive experience in the SaaS industry to drive exceptional outcomes for enterprise-level clients. With a Bachelor of Science in Business focused on Marketing from Eastern Illinois University, Jillian combines her academic foundation with practical expertise in advertising, sales, and customer relationship management. In her current role, she plays a pivotal part in partnering with clients to implement Glassdoor’s innovative products, ensuring they not only understand how to define success but also how to measure return on investment (ROI) effectively.
Jillian is deeply committed to enhancing her clients' employment brands by strategizing tailored solutions that maximize performance. Her approach involves a thorough understanding of each client's unique challenges and goals, allowing her to deliver customized training and support that empowers them to leverage Glassdoor’s platform to its fullest potential. By utilizing her skills in social media marketing and talent acquisition, she helps organizations attract top talent while fostering a positive workplace culture.
Key projects under Jillian’s leadership have included the rollout of new product features and the development of comprehensive training programs designed to enhance user engagement and satisfaction. Her ability to manage client relationships with a focus on customer service and strategic planning has earned her a reputation as a trusted advisor in the industry. As she continues to navigate the evolving landscape of customer success, Jillian remains dedicated to driving value for her clients and contributing to Glassdoor's mission of helping people find jobs and companies they love.
