As the Vice President of Customer Success at Shoppable®, Jillian Arnold leverages over 12 years of extensive experience in digital marketing and customer relationship management to drive retention and growth for the company’s strategic accounts. In her current role, Jillian is pivotal in shaping the...
As the Vice President of Customer Success at Shoppable®, Jillian Arnold leverages over 12 years of extensive experience in digital marketing and customer relationship management to drive retention and growth for the company’s strategic accounts. In her current role, Jillian is pivotal in shaping the customer experience by implementing innovative strategies that enhance satisfaction and loyalty in a rapidly evolving digital landscape. Her expertise in behavioral targeting and integrated marketing allows her to tailor solutions that meet the unique needs of each client, ensuring that they not only achieve their immediate goals but also realize long-term success.
Jillian leads a high-performing Customer Success Management (CSM) team, fostering a culture of collaboration and excellence. She emphasizes the importance of clear communication and goal alignment, empowering her team to proactively address client needs and deliver exceptional service. Under her leadership, the CSM team has successfully managed a diverse portfolio of accounts, utilizing data-driven insights to optimize customer engagement and drive measurable results.
Key projects under Jillian’s direction include the development of comprehensive customer onboarding programs and the implementation of advanced analytics tools to track customer satisfaction metrics. Her strategic approach to sales operations and advertising operations has significantly improved client retention rates, positioning Shoppable® as a leader in the competitive landscape of mobile advertising and ad networks. With a keen focus on continuous improvement, Jillian remains committed to enhancing the overall customer journey, ensuring that Shoppable® not only meets but exceeds client expectations in an ever-changing market.
