As the Director of Logistics & Customer Support at CharterUP, Jessie Dodson plays a pivotal role in the company's mission to revolutionize travel through innovative technology. With a robust background in multi-unit operations management and call center management, Jessie leads a dynamic team focused on...
As the Director of Logistics & Customer Support at CharterUP, Jessie Dodson plays a pivotal role in the company's mission to revolutionize travel through innovative technology. With a robust background in multi-unit operations management and call center management, Jessie leads a dynamic team focused on enhancing the customer experience while optimizing logistics processes. Her expertise in project and program management enables her to oversee key initiatives that streamline operations and improve service delivery across the organization.
Currently, Jessie is spearheading several critical projects aimed at refining the logistics framework that supports CharterUP’s rapid growth as the second fastest-growing private company in the U.S. She employs her skills in systems design and implementation to develop scalable solutions that address the complexities of transportation logistics. By leveraging her knowledge in process design and improvement, Jessie ensures that the company’s operations are not only efficient but also adaptable to the evolving needs of Fortune 500 clients and consumers alike.
In addition to her operational responsibilities, Jessie is deeply committed to talent management and training development, fostering a culture of servant leadership within her team. Her focus on conflict management and customer experience has been instrumental in building a responsive support system that prioritizes client satisfaction. As CharterUP continues to disrupt the traditional charter bus marketplace, Jessie's strategic vision and operational acumen are key drivers in shaping the future of transportation and mobility. Through her leadership, CharterUP is not just changing how people travel; it's setting new standards for service excellence in the logistics industry.
