Jessica Zanden serves as the Vice President of Operations at Network Health WI, where she leverages over 15 years of extensive healthcare leadership experience to drive operational excellence and enhance service delivery. In her current role, Jessica is instrumental in overseeing the administration of critical...
Jessica Zanden serves as the Vice President of Operations at Network Health WI, where she leverages over 15 years of extensive healthcare leadership experience to drive operational excellence and enhance service delivery. In her current role, Jessica is instrumental in overseeing the administration of critical procedures and standards that ensure the efficiency and quality of health plan operations. Her leadership spans several key departments, including Claims, Enrollment, Operations Support/Quality and Accuracy, and Customer Service, where she fosters a culture of continuous improvement and accountability.
Jessica's expertise in health management and compliance is particularly valuable as she navigates the complexities of HIPAA regulations and legal compliance, ensuring that Network Health WI not only meets but exceeds industry standards. She is passionate about breaking down intricate regulatory challenges, transforming them into actionable strategies that empower her teams to deliver exceptional service to both members and providers.
A strong advocate for organizational development, Jessica also provides strategic leadership in Human Resources, focusing on talent acquisition, employee engagement, and performance management. Her commitment to building new programs and departments has led to the successful implementation of innovative initiatives that enhance operational efficiency and member satisfaction. With a keen eye for process improvement, Jessica utilizes her program management skills to streamline workflows, optimize resource allocation, and ultimately drive better health outcomes. Her ability to communicate effectively across all levels of the organization further solidifies her role as a transformative leader in the healthcare sector.
