Jessica Rothbaum is an accomplished Customer Service Specialist at Dick's Sporting Goods, where she leverages her extensive experience in the retail industry to enhance customer satisfaction and operational efficiency. With a strong foundation in customer service, Jessica manages a team of 15 to 30 cashiers,...
Jessica Rothbaum is an accomplished Customer Service Specialist at Dick's Sporting Goods, where she leverages her extensive experience in the retail industry to enhance customer satisfaction and operational efficiency. With a strong foundation in customer service, Jessica manages a team of 15 to 30 cashiers, ensuring that each team member is well-trained in company policies and procedures. Her leadership not only fosters a positive work environment but also drives high performance and accountability among her staff.
In her current role, Jessica is responsible for addressing customer comments and concerns, demonstrating her commitment to providing exceptional service. She actively engages with customers, answering inquiries about the store and its merchandise, which helps to create a welcoming atmosphere that encourages repeat visits. Her expertise in inventory management and control allows her to maintain optimal stock levels, ensuring that customers find what they need while minimizing excess inventory.
Jessica's proficiency in Microsoft Office, particularly Excel and Word, enhances her ability to analyze sales data and generate reports that inform store operations. This analytical approach enables her to identify trends and implement strategies that improve overall customer experience and operational efficiency. Additionally, her skills in training new cashiers ensure that they are equipped with the knowledge and tools necessary to excel in their roles.
As a dedicated professional with a strong background in retail and customer service, Jessica Rothbaum continues to make significant contributions to Dick's Sporting Goods, driving both customer satisfaction and team performance in a fast-paced retail environment.
