Jessica Newport serves as the Relocation Director and Customer Service lead at Coldwell Banker Legacy Group, where she plays a pivotal role in enhancing the efficiency and effectiveness of the Anywhere Lead Network Program. With over six years of diverse experience spanning relocation, education, and...
Jessica Newport serves as the Relocation Director and Customer Service lead at Coldwell Banker Legacy Group, where she plays a pivotal role in enhancing the efficiency and effectiveness of the Anywhere Lead Network Program. With over six years of diverse experience spanning relocation, education, and science, Jessica brings a unique blend of analytical and interpersonal skills to her position. Her expertise lies in streamlining the relocation process for clients and agents, ensuring a seamless transition that meets the diverse needs of all parties involved.
In her current role, Jessica is responsible for reviewing independent contractor background checks, maintaining comprehensive training records, and enforcing compliance with program standards. Her meticulous attention to detail and commitment to excellence ensure that all independent contractors are well-informed and equipped to deliver top-notch service. By leveraging project management software, she effectively manages schedules and tasks, ensuring that training and compliance initiatives are executed on time and within budget.
Jessica is also dedicated to educating independent contractors about the various programs offered by Coldwell Banker Legacy Group, enhancing their ability to provide exceptional service to clients. Her skills in records management, presentation coaching, and event planning are instrumental in fostering a collaborative environment that promotes teamwork and continuous learning. As a professional who thrives on coaching and mentoring, Jessica is passionate about empowering her team to excel in their roles, ultimately contributing to the success of the relocation program and the satisfaction of clients. Her background in biology and proficiency in tools like Microsoft Word and SQL further enrich her ability to analyze data and present insights that drive strategic decision-making within the organization.
