Jesse Rodrique serves as Vice President of Call Center Operations at BNY Mellon GIS Asset Servicing, where he leverages over 23 years of extensive experience in client services management to enhance operational efficiency and client satisfaction. In his current role, Jesse is instrumental in overseeing...
Jesse Rodrique serves as Vice President of Call Center Operations at BNY Mellon GIS Asset Servicing, where he leverages over 23 years of extensive experience in client services management to enhance operational efficiency and client satisfaction. In his current role, Jesse is instrumental in overseeing daily operations, driving technology initiatives, and implementing strategic problem resolution processes that foster client growth. His expertise in Customer Relationship Management (CRM) and mutual funds enables him to align client expectations with industry best practices, ensuring a seamless experience for all stakeholders involved.
Jesse's leadership is characterized by his ability to develop large teams and streamline process workflows, which has significantly improved the client experience at BNY Mellon. His commitment to excellence is reflected in his results-driven approach, where he prioritizes effective communication and collaboration among team members. By utilizing tools such as Microsoft Excel and Salesforce.com, Jesse enhances data analysis and reporting capabilities, allowing for informed decision-making that supports the firm’s strategic objectives.
His core competencies extend to investment management, retirement planning, and training, making him a versatile asset within the financial services sector. Jesse’s dedication to continuous improvement and client service excellence positions him as a key player in BNY Mellon’s mission to deliver top-tier asset servicing solutions. As he navigates the complexities of the finance industry, Jesse remains focused on fostering strong client relationships and driving operational success, ensuring that BNY Mellon remains at the forefront of the asset servicing landscape.
