As the Director of Education at HoneyBook, Jesse Evans plays a pivotal role in shaping the company's approach to customer education and user adoption. With a robust background in building adoption-focused software and product enablement programs, Jesse has successfully led initiatives that empower users to...
As the Director of Education at HoneyBook, Jesse Evans plays a pivotal role in shaping the company's approach to customer education and user adoption. With a robust background in building adoption-focused software and product enablement programs, Jesse has successfully led initiatives that empower users to fully leverage HoneyBook's suite of tools. His expertise in managing Customer Education and Customer Marketing teams has been instrumental in deploying the Workplace Academy, which boasts over 200 instructional videos, live virtual classes, and self-paced e-learning courses. This comprehensive educational resource not only enhances user experience but also drives significant improvements in feature adoption rates, achieving increases between 25% and 108%.
In his current role, Jesse oversees a multi-faceted approach to customer support and education, including the Help Center, self-service support, and scaled customer education initiatives. His strategic vision encompasses partner enablement and internal product training, ensuring that both external users and internal teams are equipped with the knowledge and skills necessary to maximize the value of HoneyBook's offerings. Jesse's proficiency in curriculum design and development, combined with his strong public speaking and coaching abilities, allows him to effectively engage diverse audiences and foster a culture of continuous learning within the organization.
By leveraging his project management skills and deep understanding of Software as a Service (SaaS) and cloud computing, Jesse is committed to creating impactful educational experiences that not only enhance user satisfaction but also drive business growth. His leadership in educational initiatives positions HoneyBook as a leader in customer-centric software solutions, ultimately enabling users to thrive in their creative businesses.
