Jerry Deal is a seasoned Automotive Consultant at Genpact, where he leverages his extensive 45 years of experience in the automotive industry to drive significant revenue growth and enhance operational performance for dealership departments across the United States. In his current role, Jerry specializes in...
Jerry Deal is a seasoned Automotive Consultant at Genpact, where he leverages his extensive 45 years of experience in the automotive industry to drive significant revenue growth and enhance operational performance for dealership departments across the United States. In his current role, Jerry specializes in content analysis for service pricing, focusing on optimizing automotive service departments to maximize profitability and customer satisfaction. His deep understanding of the automotive aftermarket allows him to develop tailored strategies that not only improve service pricing but also enhance customer retention and overall dealership performance.
Throughout his career, Jerry has demonstrated exceptional skills in recruiting and employee retention, building top-performing teams that are dedicated to delivering outstanding customer service. His expertise in relationship management and problem-solving has been instrumental in increasing customer satisfaction index (CSI) scores and fostering long-term loyalty among clients. By implementing innovative sales techniques and operational improvements, Jerry has consistently helped dealerships navigate the complexities of the automotive market, ensuring they remain competitive and profitable.
Key projects under Jerry's leadership include the development of comprehensive training programs for service department staff, aimed at enhancing their skills in customer engagement and service delivery. His commitment to excellence and his strategic approach to dealership management have positioned him as a trusted advisor in the automotive sector. As he continues to contribute to Genpact's mission, Jerry remains focused on driving sustainable growth and delivering exceptional value to clients in the ever-evolving automotive landscape.
