Jeremy Guardiola currently serves as the Operations Manager at BMO, where he plays a pivotal role in overseeing the Collateral Release and RV/Marine Titling team. With over 14 years of experience in customer service, particularly within a call center environment, Jeremy has honed his expertise...
Jeremy Guardiola currently serves as the Operations Manager at BMO, where he plays a pivotal role in overseeing the Collateral Release and RV/Marine Titling team. With over 14 years of experience in customer service, particularly within a call center environment, Jeremy has honed his expertise in managing complex operations while ensuring exceptional service delivery. His five years of management experience have equipped him with the skills necessary to lead high-performing teams in a challenging and dynamic work environment.
In his current role, Jeremy is responsible for project management and initiative deployment, where he leverages his comprehensive knowledge of Microsoft Office products to streamline processes and enhance operational efficiency. His adeptness in vendor management ensures that BMO maintains strong relationships with external partners, facilitating seamless collaboration and service delivery. Additionally, Jeremy is actively involved in budget and capacity planning, utilizing data analytics to make informed decisions that align with organizational goals.
Jeremy's skill set encompasses resource planning, customer communication, and key metrics analysis, which are essential for effective complaint management and annual reviews. His focus on data manipulation allows him to identify trends and insights that drive continuous improvement in customer service operations. By implementing robust escalation processes, Jeremy ensures that customer concerns are addressed promptly, fostering a culture of accountability and excellence within his team. As he continues to build a team of strong-performing teammates, Jeremy remains committed to advancing BMO's operational capabilities and enhancing the overall customer experience.
