Jennifer Vela is a dedicated Reservation Agent at Mohegan Sun, where she leverages her extensive experience in the hospitality industry to deliver exceptional customer service and enhance guest experiences. With a strong background in managing reservations for four and five AAA Diamond rated hotels and...
Jennifer Vela is a dedicated Reservation Agent at Mohegan Sun, where she leverages her extensive experience in the hospitality industry to deliver exceptional customer service and enhance guest experiences. With a strong background in managing reservations for four and five AAA Diamond rated hotels and resorts, Jennifer excels in fostering guest retention through personalized service and effective conflict resolution strategies. Her role involves not only communicating with customers about their tailored play promotions but also skillfully cross-selling and upgrading suites to ensure guests receive the best possible experience.
In her current position, Jennifer plays a pivotal role in finalizing hotel, dining, and transportation reservations, demonstrating her exceptional organizational skills and attention to detail. She adeptly aids guests in processing credit card authorizations, ensuring a seamless transaction experience. Additionally, Jennifer actively markets ticket and event sales for private shows and giveaways, showcasing her ability to promote Mohegan Sun’s diverse offerings while enhancing guest engagement.
Her proficiency in advanced casino systems software, including Passkey and SAP, combined with her expertise in Microsoft Office applications, empowers her to manage complex reservations efficiently. As a self-motivated and goal-oriented professional, Jennifer continuously seeks to improve her skills and contribute to the overall success of Mohegan Sun. Her outstanding interpersonal and communication abilities not only facilitate effective interactions with guests but also foster a welcoming atmosphere that embodies the resort's commitment to excellence in hospitality.
