Jennifer Turrietta serves as the Manager of Member Education and Engagement at Presbyterian Healthcare Services, where she plays a pivotal role in enhancing the healthcare experience for members through effective communication and education. With a strong operational and customer-focused mindset, Jennifer leads initiatives that ensure...
Jennifer Turrietta serves as the Manager of Member Education and Engagement at Presbyterian Healthcare Services, where she plays a pivotal role in enhancing the healthcare experience for members through effective communication and education. With a strong operational and customer-focused mindset, Jennifer leads initiatives that ensure clarity and accessibility of vital member materials, including subscriber agreements, member handbooks, and evidence of coverage. Her expertise in technical writing and document management allows her to produce high-quality content that meets regulatory standards, including HIPAA compliance, while also addressing the diverse needs of commercial group, individual, Medicare, and Medicaid plan members.
In her current role, Jennifer is not only responsible for the development of essential member communications but also for the strategic planning and execution of educational programs that empower members to navigate their healthcare options confidently. She collaborates closely with cross-functional teams to identify gaps in member understanding and to create targeted newsletters and informational materials that foster engagement and promote health literacy. Her ability to build strong relationships within the organization and with external stakeholders is key to her success, as it enables her to align member education initiatives with broader organizational goals.
Jennifer’s commitment to program management and training ensures that her team is equipped with the necessary skills and knowledge to deliver exceptional service. By leveraging her strong communication skills and a collaborative leadership style, she is dedicated to creating a positive impact on member satisfaction and health outcomes at Presbyterian Healthcare Services. Through her innovative approach and focus on continuous improvement, Jennifer is not only enhancing member engagement but also contributing to the overall mission of providing high-quality healthcare to the communities served.
