Jennifer Pray-Smith is a seasoned Vice President and Senior Project Manager at Citi, where she leverages her extensive experience in the banking industry to drive impactful credit card partnership initiatives. With over 25 years of expertise, including her distinguished service as a United States Air...
Jennifer Pray-Smith is a seasoned Vice President and Senior Project Manager at Citi, where she leverages her extensive experience in the banking industry to drive impactful credit card partnership initiatives. With over 25 years of expertise, including her distinguished service as a United States Air Force veteran, Jennifer brings a unique perspective to project management and product leadership. Her current role focuses on enhancing user experience (UX) and product development within the credit card sector, ensuring that Citi remains at the forefront of innovation in a competitive market.
Jennifer excels in facilitating cross-functional working groups, collaborating with teams across Legal, Compliance, Risk, and Data Analysis to address and remediate client issues effectively. Her exceptional organizational skills and ability to build strong relationships enable her to navigate complex challenges and deliver solutions that align with Citi's strategic goals. Currently, she is spearheading key projects aimed at optimizing credit card offerings and improving contact center operations, which are critical to enhancing customer satisfaction and loyalty.
Her commitment to product vision and management professionalism is evident in her approach to developing robust credit card partnerships that not only meet regulatory requirements but also anticipate client needs. By integrating data-driven insights and fostering a culture of collaboration, Jennifer is instrumental in driving company-wide initiatives that enhance operational efficiency and elevate the overall customer experience. As she continues to lead transformative projects at Citi, her expertise in project management and her dedication to excellence position her as a key player in shaping the future of credit card services.
