Jennifer Petaja serves as the Vice President of the Program Management Office (PMO) at INRIX, where she leverages her extensive expertise in project management and customer care operations to drive strategic initiatives that enhance operational efficiency and customer satisfaction. With a results-oriented mindset, Jennifer is...
Jennifer Petaja serves as the Vice President of the Program Management Office (PMO) at INRIX, where she leverages her extensive expertise in project management and customer care operations to drive strategic initiatives that enhance operational efficiency and customer satisfaction. With a results-oriented mindset, Jennifer is dedicated to optimizing resource utilization and ensuring on-time delivery of services across the organization. Her leadership in strategic planning and decision-making has been instrumental in aligning INRIX’s objectives with industry best practices, fostering a common culture and mindset that promotes collaboration and innovation.
At INRIX, Jennifer spearheads key projects that focus on performance optimization and process improvement, utilizing her skills in business process enhancement and cross-functional team leadership. She is passionate about service excellence, consistently delivering on customer commitments while navigating the complexities of deploying cross-enterprise change. Under her guidance, the PMO has implemented robust project management governance frameworks that ensure accountability and transparency, ultimately driving enterprise-wide projects to successful completion.
Jennifer’s commitment to continuous improvement is reflected in her ability to identify and implement best practices that not only streamline operations but also elevate the overall customer experience. Her strategic vision and operational acumen make her a pivotal figure in INRIX’s mission to provide innovative solutions in the transportation data industry, positioning the company as a leader in delivering actionable insights for smarter mobility.
