Jennifer Maclean serves as the Service Delivery Director at bswift, where she plays a pivotal role in managing company-wide programs and large-scale projects that drive significant business impact. With a robust background in Project Management methodologies, Jennifer excels as a Product Owner for a critical...
Jennifer Maclean serves as the Service Delivery Director at bswift, where she plays a pivotal role in managing company-wide programs and large-scale projects that drive significant business impact. With a robust background in Project Management methodologies, Jennifer excels as a Product Owner for a critical application utilized by client teams, ensuring that the tool meets their evolving needs. Her expertise is further underscored by her Yellow Belt Lean Six Sigma certification, which equips her with the skills to implement process improvements and enhance operational efficiency.
In her current role, Jennifer is responsible for directly managing client relationships, ensuring that service delivery is not only timely but also of the highest quality. She takes ownership of project plans and governance, meticulously overseeing stewardship for her clients. By organizing regular client meetings, she fosters open communication and ensures that customer service remains a top priority. Jennifer also manages contractual compliance and financial oversight, demonstrating her strong capabilities in budget management and risk mitigation.
Her leadership extends to hiring and equipping talented individuals, forecasting staffing needs, and managing team dynamics to optimize performance. With a keen focus on operations management and change management, Jennifer is adept at navigating the complexities of client-facing teams while serving as a vital liaison between these teams and internal support functions. Her ability to analyze requirements and implement strategic initiatives positions her as a key player in driving bswift's success and enhancing client satisfaction.
