As the Director of Consumer Protection for Erie County, Jennifer Andres plays a pivotal role in safeguarding the rights and interests of consumers while fostering a fair marketplace for businesses. With a robust background in program development and process improvement, Jennifer is dedicated to enhancing...
As the Director of Consumer Protection for Erie County, Jennifer Andres plays a pivotal role in safeguarding the rights and interests of consumers while fostering a fair marketplace for businesses. With a robust background in program development and process improvement, Jennifer is dedicated to enhancing the effectiveness of consumer protection initiatives. Her current responsibilities involve addressing inquiries from the public, investigating consumer complaints, and mediating issues related to alleged fraud and unfair practices. This hands-on approach not only resolves individual cases but also contributes to systemic improvements in consumer protection policies.
Jennifer’s expertise extends to community outreach, where she passionately educates the public about their rights and responsibilities as consumers. By creating informative content for the department's website and conducting engaging presentations, she empowers individuals with the knowledge they need to navigate the complexities of consumer rights. Her commitment to training and development ensures that both her team and the community are well-equipped to handle consumer-related challenges effectively.
Key projects under Jennifer's leadership include the implementation of streamlined processes for complaint resolution and the development of comprehensive training programs aimed at enhancing consumer awareness. Her skills in project management and auditing are instrumental in evaluating the effectiveness of these initiatives, ensuring continuous improvement and alignment with best practices. Jennifer Andres is not only a dedicated advocate for consumers but also a strategic leader who leverages her communication skills and industry knowledge to drive positive change within Erie County’s consumer protection framework.
