As the Director of Customer Success at M2 Media Group, Jennie Sorrell plays a pivotal role in shaping the company's approach to customer engagement and satisfaction. With a wealth of experience in customer-centric strategies, Jennie collaborates closely with business leaders across various units to elevate...
As the Director of Customer Success at M2 Media Group, Jennie Sorrell plays a pivotal role in shaping the company's approach to customer engagement and satisfaction. With a wealth of experience in customer-centric strategies, Jennie collaborates closely with business leaders across various units to elevate service standards and ensure that customer needs are met with precision and care. Her leadership is instrumental in driving initiatives that not only enhance customer satisfaction but also optimize resource allocation, ensuring that every interaction adds value for both partners and end customers.
Currently, Jennie is spearheading several key projects aimed at refining the customer experience. These include the implementation of advanced customer service operations that leverage data analytics to identify trends and areas for improvement. By fostering strong relationships with stakeholders, she ensures that the voice of the customer is heard and integrated into the company's strategic planning. Her expertise in business operations and technical support allows her to streamline processes, making customer service more efficient and responsive.
In addition to her operational focus, Jennie is passionate about developing her team's capabilities through training and mentorship, empowering them to deliver exceptional service. Her proficiency in tools such as Microsoft Excel and PowerPoint enables her to present insights and strategies effectively, driving alignment across the organization. With a commitment to continuous improvement and a keen understanding of the evolving landscape of customer service, Jennie Sorrell is dedicated to delivering unparalleled value to M2 Media Group's diverse customer base, ensuring that the company remains a leader in customer success.
