Jenn Kambouris is a seasoned professional in the financial industry, currently serving as the Senior Manager of Collections at SoFi, a leading financial services company renowned for its innovative approach to personal and student lending. With a Bachelor of Science in Business Management and Administration,...
Jenn Kambouris is a seasoned professional in the financial industry, currently serving as the Senior Manager of Collections at SoFi, a leading financial services company renowned for its innovative approach to personal and student lending. With a Bachelor of Science in Business Management and Administration, Jenn brings over 28 years of extensive industry experience to her role, where she focuses on enhancing collection rates while upholding SoFi's commitment to exceptional brand reputation and customer satisfaction.
At SoFi, Jenn is instrumental in the development and optimization of the credit card collections product, a project that presents both rewarding challenges and significant opportunities for growth. Her leadership is characterized by a strong emphasis on data analysis and the use of key performance indicators (KPIs) to drive performance improvements within her team. Under her guidance, a group of Associate Managers is empowered to develop their skills and enhance operational efficiencies, fostering a culture of continuous improvement and professional growth.
Jenn's expertise extends to call center management, where she leverages her knowledge of operating budgets and forecasting to ensure that the collections team meets its financial targets while maintaining high standards of customer service. Her commitment to people management is evident in her approach to employee development, where she prioritizes training and mentorship to cultivate a high-performing team. As she continues to navigate the complexities of the financial landscape, Jenn remains dedicated to advancing SoFi's mission of providing accessible financial solutions while ensuring a positive experience for all customers.
