As the Director of IT Infrastructure Service Delivery at CGI, Jeffrey Bloom plays a pivotal role in shaping the strategic direction of IT services to align with the organization’s overarching business objectives. With a wealth of experience in IT management and operations at the global...
As the Director of IT Infrastructure Service Delivery at CGI, Jeffrey Bloom plays a pivotal role in shaping the strategic direction of IT services to align with the organization’s overarching business objectives. With a wealth of experience in IT management and operations at the global enterprise level, Jeffrey excels in driving service improvement initiatives and optimizing project delivery processes. His partnership with the Chief Information Officer and strategic business partners allows him to consult on and implement innovative IT solutions that not only enhance operational efficiency but also foster technology growth across the organization.
Jeffrey leads a diverse portfolio of key projects that encompass a wide range of IT infrastructure technologies and applications. His expertise in ITIL frameworks and performance management ensures that service delivery is not only effective but also continuously improved to meet the evolving needs of the business. By leveraging his strong communication skills, he effectively engages stakeholders at all levels, ensuring that project onboarding efforts are seamless and aligned with organizational goals.
His commitment to change management and continuous improvement is evident in his approach to infrastructure management, where he emphasizes the importance of agile methodologies and adaptive strategies. As an honors graduate with a Master’s Degree in Business Administration focused on Information Technology, Jeffrey combines technical acumen with strategic business insight, making him a key asset in driving CGI's mission to deliver value-added IT solutions that propel business success. Through his leadership, Jeffrey is not only enhancing service delivery but also positioning CGI as a leader in the competitive IT landscape.
