Jeff Onken serves as a Principal Service Designer at UKG (Ultimate Kronos Group), where he leverages his extensive expertise in design strategy, product management, and innovation to drive transformative initiatives that enhance customer experiences. With a keen focus on human-centered design, Jeff leads cross-functional teams...
Jeff Onken serves as a Principal Service Designer at UKG (Ultimate Kronos Group), where he leverages his extensive expertise in design strategy, product management, and innovation to drive transformative initiatives that enhance customer experiences. With a keen focus on human-centered design, Jeff leads cross-functional teams to synthesize user research into actionable insights, ensuring that the solutions developed not only meet but exceed customer expectations. His role is pivotal in aligning design strategies with business objectives, allowing UKG to create competitive advantages in the ever-evolving landscape of workforce management solutions.
One of Jeff's key projects involved spearheading a new-business strategic growth initiative that successfully secured top-priority Board R&D funding. Through a meticulous process of ideation and brainstorming, he identified new business opportunities and developed a cohesive vision for a new value stream. This initiative not only showcased his analytical skills and project management expertise but also demonstrated his ability to build coalitions across various departments, fostering collaboration and innovation.
Jeff's leadership style emphasizes empowering managers and nurturing talent within his teams, ensuring that design leadership is not just about directing projects but also about cultivating a culture of creativity and strategic thinking. His proficiency in wireframing and concept development further enhances his capability to translate complex ideas into user-friendly designs. As organizations increasingly seek to elevate their customer experience, Jeff Onken stands out as a strategic leader who combines technical acumen with a passion for innovation, driving growth and delivering exceptional value in every project he undertakes.
