Jeannie Quenga is a seasoned professional at AT&T, currently serving in the Office of the President, where she leverages her extensive background in telecommunications to address high-stakes cases that require meticulous attention and strategic resolution. With a robust skill set in operations and customer retention,...
Jeannie Quenga is a seasoned professional at AT&T, currently serving in the Office of the President, where she leverages her extensive background in telecommunications to address high-stakes cases that require meticulous attention and strategic resolution. With a robust skill set in operations and customer retention, Jeannie is adept at managing complex issues that arise from FCC and BBB complaints, as well as navigating legal pre-arbitration and web-referral cases. Her role demands not only a deep understanding of telecommunications regulations but also the ability to communicate effectively with customers and stakeholders, ensuring that their concerns are addressed promptly and satisfactorily.
In her current position, Jeannie plays a pivotal role in enhancing customer satisfaction and loyalty by resolving high-profile cases that could significantly impact AT&T's reputation. Her experience in retail sales and leadership, both with and without direct reports, has equipped her with the tools necessary to lead cross-functional teams in developing innovative solutions to customer challenges. Jeannie’s expertise in special events coordination further complements her ability to engage with customers and foster a positive brand image.
As she continues to drive initiatives that improve operational efficiency and customer experience, Jeannie remains committed to professional development and team growth. Her strategic approach to case management not only resolves immediate issues but also contributes to long-term improvements in customer relations and retention strategies at AT&T. Through her work, Jeannie exemplifies the critical balance between operational excellence and exceptional customer service, making her an invaluable asset to the Office of the President.
