As the Director of Information Technology Services at Orlando Health, Jean-Marc Francis is at the forefront of transforming the digital landscape of healthcare. With a robust background in managing complex IT projects and leading large teams, he is dedicated to fostering an environment where technology...
As the Director of Information Technology Services at Orlando Health, Jean-Marc Francis is at the forefront of transforming the digital landscape of healthcare. With a robust background in managing complex IT projects and leading large teams, he is dedicated to fostering an environment where technology empowers healthcare professionals to deliver exceptional patient care. His role encompasses overseeing the enterprise Network Operations Center and Datacenter Operations teams, ensuring seamless monitoring of both on-premise and cloud assets. This critical oversight includes managing change processes, optimizing data center facilities for power and cooling efficiency, and ensuring the reliability of compute, storage, and connectivity for all infrastructure assets.
Jean-Marc's expertise in strategic roadmaps and IT service management (ITSM) allows him to align technology initiatives with organizational goals, driving improvements in customer experience and operational performance. His proficiency with Epic Systems and device management enhances the efficiency of clinical workflows, ensuring that healthcare providers have the tools they need to succeed. Additionally, his skills in contract management and budget oversight enable him to effectively allocate resources and manage costs across infrastructure teams, ensuring that Orlando Health remains at the cutting edge of healthcare technology.
Passionate about leveraging technology to enhance patient outcomes, Jean-Marc is committed to continuous improvement and innovation. By utilizing performance metrics and a comprehensive configuration management database (CMDB), he identifies opportunities for optimization, ensuring that every team within Orlando Health is equipped to reach its full potential. Through his leadership, Jean-Marc is not just managing IT services; he is shaping the future of healthcare delivery.
