As the Sr. Director of Client Services at Transcom, Jay Peaslee leverages over 20 years of diverse management experience to drive exceptional client success and operational excellence. Reporting directly to the SVP of Client Success, Jay oversees a substantial $32 million portfolio, managing strategic and...
As the Sr. Director of Client Services at Transcom, Jay Peaslee leverages over 20 years of diverse management experience to drive exceptional client success and operational excellence. Reporting directly to the SVP of Client Success, Jay oversees a substantial $32 million portfolio, managing strategic and tactical aspects of high-profile client relationships with industry giants such as UPS, Siemens, and Samsung. His leadership spans multiple regions, including the United States, the Philippines, and India, where he coordinates a dedicated team of approximately 1,500 full-time employees.
Jay's expertise in customer experience and call center operations is pivotal in delivering comprehensive services that encompass customer care, billing support, logistics tracking, and technical support. He is particularly adept at identifying opportunities for cross-selling and upselling, ensuring that clients not only receive outstanding service but also maximize their investment in Transcom's solutions. His hands-on approach and commitment to collaboration foster a culture of trust and accountability within cross-functional teams, enabling them to tackle challenges head-on.
In addition to managing client relationships, Jay is instrumental in workforce management and business planning, utilizing his negotiation skills to align client expectations with operational capabilities. His passion for coaching and team building empowers his staff to excel, driving performance and enhancing the overall customer experience. With a keen focus on strategic initiatives, Jay Peaslee continues to position Transcom as a leader in the customer service industry, ensuring that clients achieve their business objectives while maintaining the highest standards of service delivery.
