Jay Norton is a dedicated Quality Assurance Technician in the Land Mobile Radio Department at United Radio, where he leverages over 25 years of military experience to ensure the highest standards of quality and operational excellence. In his current role, Jay meticulously evaluates technicians' repairs...
Jay Norton is a dedicated Quality Assurance Technician in the Land Mobile Radio Department at United Radio, where he leverages over 25 years of military experience to ensure the highest standards of quality and operational excellence. In his current role, Jay meticulously evaluates technicians' repairs on 2-way radios, focusing on both the functionality and cosmetic aspects of the repairs. His keen eye for detail not only guarantees that each device meets stringent quality control benchmarks but also enhances customer satisfaction by ensuring that the equipment is in optimal condition before shipment.
Jay is instrumental in preparing customer invoicing, which requires a strong understanding of inventory control and meticulous record-keeping. His role also involves managing the rental radio program, where he coordinates the logistics of radio rentals, ensuring that clients receive the equipment they need promptly and efficiently. His ability to assist the administrative team with customer inquiries showcases his commitment to exceptional customer service and his technical expertise, as he adeptly answers complex questions regarding repair statuses and technical specifications.
In addition to his hands-on technical skills, Jay possesses a robust skill set in quality management and test planning, which he applies to drive continuous improvement initiatives within the department. His leadership qualities shine through as he collaborates with colleagues to enhance operational processes and maintain high-quality standards. With a strong foundation in both quality assurance and customer relations, Jay Norton exemplifies the dedication and expertise that are vital to the success of United Radio's Land Mobile Radio Department.
