Jay McKennon is a dynamic Operations Manager at Pacific Dental Services, where he leverages his extensive experience in sales management and team leadership to drive operational excellence and enhance customer engagement. With a proven track record of managing a multi-million dollar big box store, Jay...
Jay McKennon is a dynamic Operations Manager at Pacific Dental Services, where he leverages his extensive experience in sales management and team leadership to drive operational excellence and enhance customer engagement. With a proven track record of managing a multi-million dollar big box store, Jay has consistently demonstrated his ability to foster a positive work environment that motivates employees and encourages collaboration among leadership. His unique approach to leadership focuses on securing buy-in from his team, which has been instrumental in achieving sustained positive growth month over month for the past four years.
In his current role, Jay is responsible for streamlining operations, optimizing inventory management, and implementing effective sales tactics that resonate with both employees and customers. His expertise in shrink reduction and customer service has not only improved the bottom line but also elevated the overall customer experience. Jay believes that a motivated team is the cornerstone of success, and he actively cultivates employee engagement through training and development initiatives that empower staff to excel in their roles.
Key projects under Jay’s leadership include the implementation of innovative sales strategies that have significantly increased customer retention and satisfaction. He is passionate about creating a culture of excellence, where every team member feels valued and motivated to contribute to the store’s success. As he continues to navigate the complexities of the retail landscape, Jay remains committed to driving results and fostering a winning team environment at Pacific Dental Services.
