As the Director of Customer Services at Emory University, Jay Flanagan plays a pivotal role in enhancing the technological experience for faculty, staff, and students alike. With a robust background spanning the Education, Transportation, and Banking sectors, Jay has cultivated a unique blend of skills...
As the Director of Customer Services at Emory University, Jay Flanagan plays a pivotal role in enhancing the technological experience for faculty, staff, and students alike. With a robust background spanning the Education, Transportation, and Banking sectors, Jay has cultivated a unique blend of skills that drive innovation and efficiency within the Office of Information Technology (OIT). His leadership extends over critical areas such as Messaging, Client Services, and Executive Technology Services, where he orchestrates a seamless integration of technology solutions that empower users and streamline operations.
Under Jay's direction, the Customer Services organization has embarked on several key projects aimed at improving user experience and bolstering information security. His expertise in implementing firewalls (FW), intrusion detection systems (IDS), and advanced scanning tools has significantly enhanced the university's cybersecurity posture. Additionally, Jay has championed initiatives to strengthen spam and virus protection, ensuring that the digital environment is safe and reliable for all users. His commitment to process improvement is evident in the way he leverages data analysis and business intelligence to inform decision-making and optimize service delivery.
Jay's proficiency in Active Directory, Unix, and Windows environments, combined with his management acumen, positions him as a leader who not only understands the technical intricacies of information security but also the importance of fostering a collaborative and responsive customer service culture. As he continues to navigate the evolving landscape of technology at Emory University, Jay Flanagan remains dedicated to enhancing the user experience while safeguarding the institution's digital assets.
