Jason Marshall is a seasoned Client Executive Partner at Atos, where he leverages over 23 years of extensive experience in IT executive management and service delivery, particularly within the IT Outsourcing Digital Workplace Services sector. As a certified ITIL Foundations Professional, Jason has honed his...
Jason Marshall is a seasoned Client Executive Partner at Atos, where he leverages over 23 years of extensive experience in IT executive management and service delivery, particularly within the IT Outsourcing Digital Workplace Services sector. As a certified ITIL Foundations Professional, Jason has honed his expertise in service delivery and management, ensuring that large teams effectively support Fortune 500 clients. His role is pivotal in fostering and enhancing partner relationships, which is crucial for driving customer satisfaction and loyalty.
In his current position, Jason leads the Client Satisfaction process, ensuring that client expectations are not only met but exceeded. He is responsible for implementing robust Service Line governance, which is essential for maintaining high standards of service delivery. His strategic oversight extends to managing the complexities of IT governance, portfolio management, and value management, particularly in the context of the global COVID-19 crisis. Jason has been instrumental in navigating the challenges posed by the pandemic, aligning business and IT strategies to ensure resilience and continuity for clients.
Key projects under Jason’s leadership include translating additional client demands into agreed service enhancements, demonstrating his proactive approach to service management. His ability to identify opportunities for improvement and implement effective solutions has made him a trusted advisor to clients. With a strong foundation in operations management and a focus on SLA adherence, Jason continues to drive excellence in service delivery, positioning Atos as a leader in the digital workplace services arena. His commitment to IT service management and strategic alignment not only enhances operational efficiency but also fosters long-term partnerships that are vital for sustained success in the industry.
