As the President and CEO of Brantwood Credit Union, Jason Kivela plays a pivotal role in steering the organization towards its mission of community empowerment and financial well-being. With nearly a century of service, Brantwood Credit Union is deeply rooted in the "people helping people"...
As the President and CEO of Brantwood Credit Union, Jason Kivela plays a pivotal role in steering the organization towards its mission of community empowerment and financial well-being. With nearly a century of service, Brantwood Credit Union is deeply rooted in the "people helping people" philosophy, and Jason embodies this ethos through his leadership and strategic initiatives. His expertise spans various critical areas, including loan review, compliance, and human resources, ensuring that the credit union operates smoothly while adhering to regulatory standards.
One of Jason's significant contributions has been the implementation of Pricing and Contract Standardization. Collaborating closely with the product director and project management teams, he successfully developed consistent pricing and service contracts. This initiative has streamlined operations, eliminating years of custom workflows and enhancing overall efficiency. By fostering a culture of transparency and consistency, Jason has positioned Brantwood Credit Union to better serve its members.
Additionally, Jason's commitment to operational excellence is evident through his recent offshore training initiative in Chennai, India. By reviewing workflows and best practices, he has identified opportunities for improvement that can be leveraged to enhance service delivery back home. His hands-on approach to developing and documenting processes not only strengthens internal operations but also ensures that staff are well-equipped to meet the evolving needs of members.
With a strong foundation in customer service, data analysis, and team management, Jason Kivela is dedicated to driving Brantwood Credit Union forward. His vision for the future includes leveraging technology and innovative practices to enhance member experience, all while maintaining the credit union's core values of community focus and personalized service.
