Jaqulyn Dixon is a dynamic and results-oriented healthcare professional currently serving as the Director of Patient Experience at Vanderbilt University Medical Center (VUMC). With over eight years of experience in the healthcare sector, Jaqulyn has honed her expertise in communication, collaboration, and relationship building, which...
Jaqulyn Dixon is a dynamic and results-oriented healthcare professional currently serving as the Director of Patient Experience at Vanderbilt University Medical Center (VUMC). With over eight years of experience in the healthcare sector, Jaqulyn has honed her expertise in communication, collaboration, and relationship building, which are crucial for enhancing patient care and satisfaction. In her role, she leads a dedicated team of four consultants and works closely with VUMC leaders and providers to capture, analyze, and interpret patient feedback. This data-driven approach enables her to identify areas for improvement and implement strategic solutions that enhance the overall patient experience.
Jaqulyn’s current projects include the development of comprehensive patient experience goals and objectives that align with VUMC’s mission to provide exceptional care. She leverages her strong background in data analysis and healthcare reporting to drive initiatives that not only improve patient satisfaction scores but also foster a culture of continuous improvement within the organization. Her proficiency in SPSS and project management allows her to effectively manage large-scale programs and partnerships, ensuring that patient feedback is translated into actionable insights.
In addition to her technical skills, Jaqulyn’s knowledge of clinical psychology and autism spectrum disorders informs her approach to patient-centered care, allowing her to advocate for diverse patient populations. Her negotiation and account management skills further enhance her ability to collaborate with various stakeholders, ensuring that the voice of the patient is at the forefront of VUMC’s strategic initiatives. Through her leadership, Jaqulyn is committed to creating a healthcare environment where every patient feels valued and heard, ultimately driving better health outcomes and a more positive healthcare experience.
