Janice Phua serves as the Director of Client Services at TDCX, a leading provider of business process outsourcing (BPO) services renowned for its exceptional customer experience across the Asia-Pacific region. With over 25 years of experience in the contact centre industry, Janice has been at...
Janice Phua serves as the Director of Client Services at TDCX, a leading provider of business process outsourcing (BPO) services renowned for its exceptional customer experience across the Asia-Pacific region. With over 25 years of experience in the contact centre industry, Janice has been at the forefront of the digital transformation that has reshaped traditional customer service paradigms. Her expertise lies not only in managing high-performing teams but also in fostering a culture of employee development and engagement, which she believes is crucial for delivering outstanding customer satisfaction.
At TDCX, Janice spearheads key projects that focus on enhancing client relationships and optimizing service delivery. She is instrumental in implementing innovative strategies that leverage technology to improve operational efficiency and elevate the customer experience. Her role involves collaborating closely with cross-functional teams to ensure that client expectations are not just met but exceeded, reflecting TDCX's core values of courage, initiative, teamwork, trust, and innovation.
Janice’s passion for project management is evident in her ability to navigate complex challenges while maintaining a clear focus on strategic objectives. Her strong communication skills enable her to effectively present ideas and solutions to both internal stakeholders and external clients, fostering transparency and collaboration. As a leader, she prioritizes accountability and team building, ensuring that her team is equipped with the necessary skills and motivation to thrive in a competitive landscape. Through her commitment to personal development and professional growth, Janice continues to inspire those around her, making a significant impact on TDCX's mission to redefine customer service excellence.
