Janelle O’Rourke serves as a Principal Specialist in Payroll & Platform Support at TriNet, where she leverages her extensive experience in customer service and account management to enhance client satisfaction and operational efficiency. In her current role, Janelle acts as a subject matter expert, providing...
Janelle O’Rourke serves as a Principal Specialist in Payroll & Platform Support at TriNet, where she leverages her extensive experience in customer service and account management to enhance client satisfaction and operational efficiency. In her current role, Janelle acts as a subject matter expert, providing critical support for an assigned portfolio of clients. She is the primary point of contact for inquiries related to TriNet's HR systems, payroll processes, and reporting functionalities. Her expertise in these areas ensures that clients receive timely and accurate assistance, fostering a seamless user experience.
Janelle’s responsibilities extend beyond client interaction; she oversees daily office operations and administration, ensuring that her team of Customer Service Representatives is well-equipped to handle various client needs. Her leadership skills shine through her recruitment, training, and supervision of a dedicated staff of 6-12 representatives, where she emphasizes the importance of effective communication and problem-solving in delivering exceptional service.
Key projects under Janelle’s purview include optimizing payroll processes and enhancing the functionality of the TriNet platform to better serve clients' evolving needs. Her proficiency in accounts receivable and contract binding further strengthens her ability to manage financial transactions and maintain robust client relationships. With a strong foundation in general office administration and team management, Janelle is committed to driving operational excellence and ensuring that TriNet remains a trusted partner for businesses navigating the complexities of HR and payroll management.
