As the General Manager of LIFT BRIDGE LODGE/COMFORT SUITES CANAL PARK, Janell Mussman exemplifies a commitment to excellence in the hospitality industry, leveraging her extensive experience to create memorable guest experiences. With a focus on operational efficiency and team empowerment, Janell oversees a dynamic team...
As the General Manager of LIFT BRIDGE LODGE/COMFORT SUITES CANAL PARK, Janell Mussman exemplifies a commitment to excellence in the hospitality industry, leveraging her extensive experience to create memorable guest experiences. With a focus on operational efficiency and team empowerment, Janell oversees a dynamic team of 50 professionals across five key departments, including front office, housekeeping, and food and beverage operations. Her hands-on approach to leadership fosters a culture of teamwork and communication, ensuring that every staff member is equipped to deliver exceptional service.
Janell is currently spearheading several key projects aimed at enhancing guest satisfaction and operational performance. One of her notable initiatives involves the implementation of a comprehensive training program designed to elevate service standards and improve employee engagement. By investing in her team’s development, Janell not only boosts morale but also drives higher levels of performance across all service touchpoints. Additionally, she is actively involved in marketing strategies that highlight the unique offerings of the hotel, positioning it as a premier destination in Canal Park.
Her expertise in event management has also led to the successful execution of numerous corporate and social events, showcasing the hotel’s versatile spaces and catering services. Janell’s ability to blend strategic planning with hands-on management ensures that LIFT BRIDGE LODGE/COMFORT SUITES remains competitive in the ever-evolving hospitality landscape. With a keen eye for detail and a passion for service excellence, she continues to set the standard for operational success and guest satisfaction in her role.
