Jana Ghan is a dedicated Product Manager and Product Owner at ING, where she plays a pivotal role in driving innovation and enhancing client experiences in the financial services sector. Currently leading the ING One List project, Jana is focused on transforming the client and...
Jana Ghan is a dedicated Product Manager and Product Owner at ING, where she plays a pivotal role in driving innovation and enhancing client experiences in the financial services sector. Currently leading the ING One List project, Jana is focused on transforming the client and product onboarding process into a seamless digital experience for customers across 18 countries. This initiative is particularly significant as it aims to streamline the due diligence requirements for onboarding, thereby reducing processing times and improving overall efficiency.
With a robust background in payments, accounts, and virtual e-cash management solutions, Jana brings a wealth of expertise to her role. Her experience managing a 12 FTE trading corporation with a Europe-wide client base has equipped her with a comprehensive understanding of stakeholder management and business process improvement. Jana's commitment to delivering exceptional client-facing solutions is evident in her approach to project management and product delivery, ensuring that the needs of both the business and its clients are met effectively.
In addition to her technical skills in financial risk management and SWIFT payments, Jana excels in aligning project objectives with broader business goals, making her a key asset in the retail banking landscape. Her ability to navigate complex business requirements while fostering collaboration among diverse teams positions her as a leader in driving impactful change within ING. As she continues to champion the ING One List project, Jana is not only enhancing the client experience but also setting a new standard for digital onboarding in the financial services industry.
