Jan Gerritsen is a seasoned professional with over two decades of experience in the technology sector, currently serving as the Lead Engineer for AI and LLM at Yactraq Online Inc. His extensive background encompasses roles as a Developer, Architect, and Development Manager, where he has...
Jan Gerritsen is a seasoned professional with over two decades of experience in the technology sector, currently serving as the Lead Engineer for AI and LLM at Yactraq Online Inc. His extensive background encompasses roles as a Developer, Architect, and Development Manager, where he has consistently demonstrated a knack for transforming innovative concepts into scalable solutions that resonate with business customers. At Yactraq, a company renowned for its cutting-edge voice technology solutions tailored for small and medium-sized enterprise (SME) call centers, Jan is at the forefront of developing advanced AI applications that enhance operational efficiency and customer engagement.
One of Jan's key projects involves the integration of Meta's LLama LLM for summarization, which significantly improves the processing and understanding of customer interactions. By leveraging this technology, he is pioneering the creation of Retrieval-Augmented Generation (RAG) solutions that empower call centers to deliver more personalized and contextually relevant responses. Additionally, Jan has successfully developed and deployed an intent analysis solution utilizing BERT, enabling more accurate interpretation of customer inquiries and enhancing the overall user experience.
His expertise spans a variety of sectors, including Health, Marketing, Privacy Compliance, and Litigation, equipping him with a unique perspective on the diverse challenges faced by businesses today. Jan's proficiency in artificial intelligence, unsupervised learning, and distributed systems, combined with his leadership skills, positions him as a vital asset in driving Yactraq's mission to innovate voice technology solutions. His commitment to excellence and continuous improvement ensures that Yactraq remains at the cutting edge of industry advancements, ultimately benefiting its clientele and the broader market.
