Jan Clausen is a seasoned business leader currently serving as the Senior Manager for IT Service Management (ITSM) at Zillow, where he specializes in the integration of ServiceNow and Atlassian tools to enhance operational effectiveness and drive IT transformation. With a wealth of global experience...
Jan Clausen is a seasoned business leader currently serving as the Senior Manager for IT Service Management (ITSM) at Zillow, where he specializes in the integration of ServiceNow and Atlassian tools to enhance operational effectiveness and drive IT transformation. With a wealth of global experience in the technology sector, Jan is dedicated to fostering a customer-centric service model that not only elevates the user experience but also aligns IT initiatives with broader business objectives. His expertise encompasses multiple successful ServiceNow implementations, where he has leveraged his skills in process maturity and strategic partnerships to optimize service delivery and improve organizational efficiency.
At Zillow, Jan is spearheading key projects that focus on integrating AI and Continuous Integration/Continuous Deployment (CI/CD) practices into the ITSM framework, ensuring that the organization remains agile and responsive to market demands. His role involves collaborating closely with cross-functional teams to enhance business intelligence capabilities and streamline operations through effective partner management and integration strategies. Jan's commitment to organizational change management is evident as he navigates the complexities of transforming IT processes, ensuring that all stakeholders are engaged and aligned with the company's vision.
With a strong foundation in Microsoft technologies and a keen understanding of cybercrime implications, Jan is adept at implementing robust security measures within IT service frameworks. His strategic approach not only mitigates risks but also empowers teams to innovate and excel in a rapidly evolving digital landscape. Through his leadership, Jan Clausen is not just driving IT transformation at Zillow; he is cultivating a culture of excellence that prioritizes exceptional customer experiences and sustainable business growth.