James Wylie serves as the Product Director for the International Mobile App at American Express, where he leverages over 18 years of experience in the financial services sector to drive innovative digital solutions. His role focuses on creating exceptional mobile app experiences that prioritize customer...
James Wylie serves as the Product Director for the International Mobile App at American Express, where he leverages over 18 years of experience in the financial services sector to drive innovative digital solutions. His role focuses on creating exceptional mobile app experiences that prioritize customer satisfaction, ensuring that users have seamless access to their financial tools and services. James leads a talented team of product owners across the US and UK, fostering a culture of collaboration and excellence.
Under his leadership, James has successfully spearheaded several key projects that have significantly enhanced the app's functionality and user engagement. His expertise in digital services and analytics allows him to forecast emerging trends and implement strategies that resonate with a diverse global customer base. By collaborating with over 15 engineering and design teams across multiple countries, James maintains a strong cadence and velocity in product development, ensuring timely delivery of high-quality features that meet customer needs.
James's commitment to excellence has not gone unnoticed; he has been recognized multiple times with prestigious awards, including the American Express Chairman’s Award for Outstanding Contributions in 2021 and 2017, as well as the President's Award in 2016. His strategic roadmap development and senior stakeholder management skills have positioned him as a key player in driving American Express's digital transformation initiatives, particularly in loyalty marketing and card services. As he continues to shape the future of mobile banking, James remains passionate about enhancing customer experiences and delivering value through innovative digital solutions.
